From: David T WilsonWednesday 17th June 2009
To: Vodafone Ltd
Vodafone House
The connection
Newbury
Berks
RG142FN
Dear Vodafone
I have been a customer of yours since 1999, when I moved from Mercury one2one. My first number was 07******029 and it was cancelled by you about 5 years ago, after I’d changed numbers and was not using it. My second number was 07******442 and I have had that since 2001.
Since last year I have been using this as my back up number to a contract phone (with a different network) I moved networks as I was getting fed up with the continual pettiness of Voda, coupled with the fact that you could give some 3rd rate cricket players hundreds of thousands of pounds in sponsorship deals at my expense. You have made no attempt to contact me to find out why this phone was not being used as much as it had been in the past, but recently this number has received a spate of texts from you telling me about tariff options, and that your roaming charges are being reduced by YOUR benevolence. I was under the impression that all the UK mobile operators had been obliged to cut roaming charges by The EU? I digress. I did not receive a single text from you informing me or reminding me of the terms of service regarding minimum of at least one call or text every 6 months. You just cut it off.
Phoning your 0870 0776655 number last night TWICE from my landline, I was told by a Scottish sounding female called WYNN that it was my duty to check the terms and conditions AFTER 10 YEARS!!
Well you also took about £15 to 20 of credit from me at the same time. In my world, that is theft. Whether it’s in your small print or not.
Vodafone have now lost one customer, in me, which won’t make any difference to the vast amounts you make off the other saps nationwide, but I will make it my business to tell as many friends, family and colleagues about my dissatisfaction and disgust with you.
Yours most unsatisfactorily
David T Wilson
DTW 17/6/2009
To: Vodafone Ltd
Vodafone House
The connection
Newbury
Berks
RG142FN
Dear Vodafone
I have been a customer of yours since 1999, when I moved from Mercury one2one. My first number was 07******029 and it was cancelled by you about 5 years ago, after I’d changed numbers and was not using it. My second number was 07******442 and I have had that since 2001.
Since last year I have been using this as my back up number to a contract phone (with a different network) I moved networks as I was getting fed up with the continual pettiness of Voda, coupled with the fact that you could give some 3rd rate cricket players hundreds of thousands of pounds in sponsorship deals at my expense. You have made no attempt to contact me to find out why this phone was not being used as much as it had been in the past, but recently this number has received a spate of texts from you telling me about tariff options, and that your roaming charges are being reduced by YOUR benevolence. I was under the impression that all the UK mobile operators had been obliged to cut roaming charges by The EU? I digress. I did not receive a single text from you informing me or reminding me of the terms of service regarding minimum of at least one call or text every 6 months. You just cut it off.
Phoning your 0870 0776655 number last night TWICE from my landline, I was told by a Scottish sounding female called WYNN that it was my duty to check the terms and conditions AFTER 10 YEARS!!
Well you also took about £15 to 20 of credit from me at the same time. In my world, that is theft. Whether it’s in your small print or not.
Vodafone have now lost one customer, in me, which won’t make any difference to the vast amounts you make off the other saps nationwide, but I will make it my business to tell as many friends, family and colleagues about my dissatisfaction and disgust with you.
Yours most unsatisfactorily
David T Wilson
DTW 17/6/2009
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